The Team Leader for Research Services Quality Labs (AST & Cell Bank Support) is responsible for the day-to-day operational management and leading the associates of the Research Services Quality Labs team at an Avantor Services customer site. The team directly and indirectly support researchers in various functions and departments at AstraZeneca Gothenburg. With the aim to deliver sustainable, integrated laboratory services, the Team Leader is driving servi... Visa mer
The Team Leader for Research Services Quality Labs (AST & Cell Bank Support) is responsible for the day-to-day operational management and leading the associates of the Research Services Quality Labs team at an Avantor Services customer site. The team directly and indirectly support researchers in various functions and departments at AstraZeneca Gothenburg. With the aim to deliver sustainable, integrated laboratory services, the Team Leader is driving service excellence through engaged and enabled team members. Reporting to the Avantor Services Research Services Quality Labs Service Manager, the role will be responsible for the quality and performance of Research Services Quality Labs Team within the labs and their development in accordance with customer requirements and legislation utilizing LEAN principles. Together with the team and colleagues the Team Leader will work with a wide range of contacts including customers, suppliers, logistics and commercial colleagues, maintaining a consistently high level of customer focus to achieve our strategic objectives. The role is multifaceted, and both based on and off lab and must be performed in a safe, regular and work environmentally correct manner.
Focuses on people-centered leadership, performance, and lab innovation.
Responsibilities:
Lead and manage a team of Avantor Services on-site associates, helping them perform at their best, through motivating and developing them to achieve high performance and developing succession plans.
Assisting the Research Services Quality Labs Manager in planning the aims, objectives and priorities of their work area (and communicating this to the team and to colleagues as appropriate).
Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; On the other hand, the T Enforcing policies/procedures.
Delivering 'value' for the client by constantly developing the performed services through innovation.
Establishing and maintaining risk and quality, ensuring performance and compliance targets are met.
Actively partner with other outsourced FM service providers, ensuring a seamless customer experience.
Ensure that all environmental, health and safety related aspects (and required trainings) are in line with both customer and Avantor expectations.
Creation, maintenance and updating relevant documentation in support of service delivery, compliance and training.
Lead and manage minor projects related to specific business area.
Reports on KPIs, relevant metrics, SLAs in line with contractual agreement.
Solve problem and maintain an open communication with scientist and managers at AZ.
Maintain a clean, tidy and organized workspace.
Follow all health, safety, and environment requirements that are defined in the work instructions and communicated in various educations.
Ensure that AZ company policies, guidelines and standards are in compliance.
Participate in or lead dialogue and meetings with customers.
Accountabilities
Lead and manage the team consisting of Lab Manager, Operational Lead, In vivo Techs, Cell bank Coordinators/Specialists that is partly responsible for the daily operational work within Research Services Quality Labs
Ensure associates are fully trained and informed of the work tasks and regarding the lab environment they work within.
Lead the Research Services Quality Labs team within the labs.
Actively drive and deliver change into the operation to ensure the support is aligned with the customer needs.
Proactively identifies and implements efficiency and process improvements.
Build relationships with key stakeholders and suppliers to provide a collaborative approach with the operational associates in the lab space.
Meet regularly with relevant internal and external stakeholders to review new opportunities and performance delivery.
Ensure development of competencies and procedures in order to maintain an updated and smooth business.
QUALIFICATIONS
A bachelor's degree in a scientific discipline or equivalent experience.
Experience working in a laboratory environment with previous proven management and leadership.
Experience working with SHE policies and procedures.
Experience in working with quality assured processes and documents.
Knowledge about GMP, GLS and ISO standard requirements.
Knowledge of audit requirements.
Practical knowledge and experience of lean sigma processes.
Knowledge of SHE requirements in a laboratory environment and preferably a certification.
Speaking and writing both Swedish and English without any hindrance.
Used to and comfortable with computer-based work (skills in most Microsoft Office applications and e-mail).
KNOWLEDGE, SKILLS AND ABILITIES
Excellent customer service focus and ability to work collaboratively.
Ability to influence people at all levels to deliver improvements and cost savings to the customer.
Able to partner with other teams and suppliers and deliver results in a matrix environment, managing multiple internal and external partners/stakeholders.
High problem-solving capabilities and confidence to make clear decisions sometimes with limited information.
High level of planning, organizational, analytical and networking skills.
Project management skills, ability to be flexible and handle multiple responsibilities and tasks on a regular basis.
Self-starter, highly motivated with a strong bias for action/execution.
Self-motivated, energetic, dependable and with a clear attention to detail.
Exceptional communication skills and ability to converse at all levels.
Personal Impact – skilled at getting individuals behind an aligned purpose; acts in line with a visible set of values and beliefs; comfortable to work through conflict with an ability to see a positive outcome in difficult situations.
A good team worker demonstrating loyalty and commitment to the organization and team members.
Careful and orderly with a very high regard for safety.
Ability to work independently as well as in a group.
Problem solving attitude.
Respect and understanding for laboratory work.
Strong working ethic.
Service-oriented and social.
Good prioritization skills with the ability to maintain several processes at once.
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